Frequently Asked Questions
1. How do you ensure the quality of the equipment?
Each printer goes through 7 days and 7 nights of print testing with real material before shipping. The packaging contains anti-tilt and shock warning labels, and professional engineers assist in debugging until acceptance.
2. What kind of after-sales service is provided?
We provide free installation and commissioning, 24-hour online Q&A guidance, and remote resolution of issues within 3 days. Critical parts are provided free of charge during maintenance to avoid downtime.
3. What is the typical lead time for printers and parts?
Printer lead time is approximately 30-35 working days if not in stock. For 3D printed products, it typically takes 5-7 days depending on the design complexity and post-processing required.
4. Which materials can be printed with your services?
We can print with ABS plastics (or similar), Nylon, and metal materials such as Stainless Steel, Aluminum (AL), and other alloys.
5. Is it possible to place a customized order?
Yes, OEM and ODM services are welcome. Customizing brands, logos, and packaging is one of our core strengths.
6. Do the products come with a warranty?
Yes, we offer a 1-year warranty for our products to ensure long-term reliability for our customers.
Diem printer
