❓ FAQ
1. How to ensure the quality of the equipment?
Each Printer goes through 7 days and 7 nights of print testing with real material before shipping. Before the equipment is shipped, the buyer is allowed to go to the delivery site for on-site inspection. The equipment is packaged with anti-collision, rain-proof, and moisture-proof packaging.
2. What is the after-sales service guarantee?
We provide free after-sales installation and commissioning. There is 24-hour online free after-sales Q & A guidance, and we aim to remotely resolve equipment issues within 3 days. Replacement parts are provided during critical maintenance to avoid downtime.
3. Why does our equipment have an advantage over others?
We have a professional industrial design team and many years of post-processing technology experience. We maintain a professional printing service base, software and hardware testing teams, and dedicated resin research and development support.
4. What is the lead time for the printer?
It is about 30-35 working days if no stock is currently available.
5. Do you offer a guarantee for the products?
Yes, we offer a 1-year warranty for our products.
6. Is it possible to do customized orders?
Yes, OEM and ODM are welcome. Customizing your own brand, logo, and package box is one of our strong points.
Diem printer
