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Frequently Asked Questions
How is the equipment quality ensured before shipping?
Each printer undergoes 7 days and 7 nights of continuous print testing with real materials. We use anti-collision, rain-proof, and moisture-proof packaging featuring anti-tilt and shock warning labels.
What kind of after-sales service is provided?
We provide free installation and commissioning, 24-hour online Q&A guidance, and remote resolution of technical issues within 3 days. Free replacement parts are available for critical components during maintenance.
What are the main advantages of your equipment?
Our advantages include a professional industrial design team, years of post-processing technology experience, a dedicated software and hardware testing team, and specialized resin R&D support.
What is the typical lead time for a 3D printer?
If no stock is available, the lead time is approximately 30-35 working days. For printed products, it typically takes 5-7 days depending on the design and post-processing requirements.
What materials can be used for printing?
We support a wide range of materials including ABS or similar plastics, Nylon, and various metals such as Steel and Aluminum.
Do you support customized orders?
Yes, OEM and ODM orders are welcome. We specialize in customizing branding, logos, and packaging to meet specific client requirements.
Diem printer
