Frequently Asked Questions
How do you ensure the quality of the equipment?
Each printer goes through 7 days and 7 nights of continuous print testing with real materials before shipping. We also package the equipment with anti-collision, rain-proof, and moisture-proof materials, including anti-tilt and shock warning labels.
What kind of after-sales service do you provide?
We provide free installation and commissioning, 24-hour online technical support, and aim to resolve equipment issues remotely within 3 days. During maintenance of critical parts, replacements are provided to ensure minimal downtime.
What is the typical lead time for a 3D printer?
The standard lead time is approximately 30-35 working days if the item is not currently in stock.
Do you offer a warranty for your products?
Yes, we provide a 1-year warranty for our products to ensure reliable operation and peace of mind for our customers.
What materials can be printed with your equipment?
Our equipment supports a variety of materials including ABS plastics or similar resins, Nylon, and metal materials such as steel and aluminum.
How long does it take to receive a custom printed product?
The lead time typically ranges from 5-7 days, depending on your design complexity and chosen post-processing options. Products are shipped using reinforced cartons with full foam coverage for protection.
Diem printer
