❓ Frequently Asked Questions
How do you ensure the quality of the equipment?
Each printer undergoes 7 days and 7 nights of rigorous print testing with real materials before shipping. We also welcome on-site inspections and include anti-collision, rain-proof, and anti-tilt packaging with moisture-proof protection.
What kind of after-sales service do you provide?
We provide free installation and commissioning, 24-hour online Q&A guidance, and remote technical support to resolve equipment issues within 3 days. Critical parts maintenance includes free replacement parts to prevent machine downtime.
What materials can be printed using your services?
Our equipment supports a wide range of materials including ABS plastics, Resin, Nylon, and metallic materials such as Stainless Steel and Aluminum.
What is the standard lead time for a 3D printer or printed parts?
For equipment, the lead time is approximately 30-35 working days if out of stock. For printed products, it typically takes 5-7 days depending on the complexity of the design and chosen post-processing.
Do you offer a warranty on your products?
Yes, we offer a comprehensive 1-year warranty for all our products to ensure long-term reliability and customer satisfaction.
Is it possible to place customized orders?
Absolutely. We support OEM and ODM services, allowing you to customize your own brand, logo, and packaging according to your specific requirements.
Diem printer
